Carlo

Customer Support Manager | Team Leader | Operations Specialist

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Overview

Looking for full-time work (8 hours/day)

at $6.72/hour ($1,280.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (18 days ago)

Member Since

April 9th, 2026

Profile Description

Experienced Customer Support Manager with 8+ years of leadership in customer service, sales support, and operations across global teams. Skilled in coaching, KPI management, and workflow optimization, with proven success in driving team performance and enhancing customer experience. Proficient in Excel and advanced spreadsheets for reporting and process improvement. Known for clear communication, empathy, and building collaborative, high-performing teams.

Top Skills

Customer Support

Experience: 5 - 10 years

Listen to team members' & leaders' feedback and resolve any issues or conflicts •Manage, develop and direct your team leaders to ensure their teams are meeting and exceeding KPIs and customer service standards •Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations. •Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients

Other Skills

Customer Support » Sales Support

Experience: 2 - 5 years

Basic Information

Age: 37

Gender: Male

Website: Sign Up with Pro Account to View

Address: Angono, Rizal

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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