I am a reliable and detail-oriented professional with experience in customer service, administrative support, operations, and technology. Throughout my career, I have developed strong communication, problem-solving, and organizational skills while working with customers, stakeholders, and internal teams.
I have experience handling customer inquiries, managing requests, maintaining accurate records, coordinating tasks, and ensuring timely completion of responsibilities. My background includes customer service, identity and access management, process improvement, and automation support, which has strengthened my ability to adapt quickly to new systems and workflows.
I am proficient in Microsoft Office, Google Workspace, Microsoft 365, ServiceNow, and other business applications. I am a fast learner who is comfortable working independently, managing multiple priorities, and providing professional support in fast-paced environments.
I am currently seeking remote opportunities where I can contribute my communication skills, attention to detail, adaptability, and commitment to delivering high-quality work. I am open to roles in virtual assistance, executive assistance, customer support, operations support, administrative support, technical support, and related fields.
Experience: 2 - 5 years
2 years of experience in customer service and technical support, assisting clients, resolving inquiries, and ensuring excellent user satisfaction.
Experience: 1 - 2 years
1 year of experience in web development, maintaining web applications using Drupal, HTML, CSS, JavaScript, and PHP within an Agile environment.
Experience: 1 - 2 years
1 year of experience in Identity & Access Management (IAM), handling user provisioning, access reviews, LDAP management, and role-based access across Microsoft 365, ServiceNow, and Box.
I have 2 years of experience as an Automation Test Engineer using UiPath, where I developed reusable workflows, converted manual test cases into automated scripts, and executed tests through UiPath Test Manager. I also implemented logging, UI validation, and configuration-driven approaches to improve test efficiency and reliability.
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