Jose
Team lead | Salesforce | Outbound Sales | Tech Support | Customer Servce
Overview
Looking for any work (8 hours/day)
at $5.98/hour ($1,152.00/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
July 6th, 2026 (2 days ago)
Member Since
April 8th, 2026
Profile Description
I am an aspiring Virtual Assistant with a solid foundation built from years in the BPO industry, where I advanced from customer service to technical support, sales, and team leadership. My career journey has equipped me with the core skills businesses need in a VA: communication, problem-solving, organization, and the ability to adapt quickly to different industries.
Customer Service & Communication: Extensive experience handling client inquiries, resolving issues, and maintaining satisfaction across telco, healthcare, and lending sectors.
Technical Support: Progressed from Tier 1 to Tier 2 support, developing strong troubleshooting and analytical skills.
Sales & Lead Generation: Proven ability to drive results in medical and financial services, including pipeline management and client acquisition.
Leadership & Operations: Managed teams, coached staff, and implemented workflows to achieve KPIs and improve efficiency.
Adaptability: Successfully transitioned across industries, demonstrating flexibility and a fast learning curve.
While I am new to virtual assistance, my diverse background ensures I can deliver reliable support in customer service, tech troubleshooting, sales operations, and team coordination. I bring professionalism, initiative, and a results-driven mindset to help clients streamline their business and focus on growth.
Top Skills
Marketing » Telemarketing » Outbound Sales
Experience: 1 - 2 years
Experience in medical and financial services sales. Skilled in prospecting, pipeline management, upselling, and closing deals.
Customer Support » Technical Support
Experience: 2 - 5 years
Provided troubleshooting for telecommunications and specialized equipment. Advanced in diagnosing problems, documenting solutions, and guiding customers through technical processes.
Office and Administration » Team Leadership
Experience: 2 - 5 years
Led high-performing teams in customer service and sales. Experienced in coaching, KPI management, and workflow optimization.
Other Skills
Office and Administration » Data Analytics
Experience: 2 - 5 years
Advanced proficiency in Google Sheets and Microsoft Excel, including complex formulas, pivot tables, and automation. Skilled in analyzing data trends, preparing reports, and supporting business decisions.
Customer Support » Customer Service
Experience: 10+ years
Handled customer inquiries across telco, healthcare, and lending industries. Skilled in resolving complex issues, maintaining client satisfaction, and delivering professional communication through phone, chat, and email.
Basic Information
- Age
- 42
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Palo, Leyte
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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