For the past two years as a front desk receptionist, I managed daily front desk receptions operations by welcoming guests, answering more than 50 inquiries, and ensuring a smooth check-in and check-out process. I also coordinated with different departments to address client needs promptly, resolved concerns professionally, and maintained a positive and efficient work environment.
My role required strong communication, multitasking, and attention to detail to deliver excellent customer service at all times.
Experience: 2 - 5 years
I am a BSBA graduate majoring in Human Resource Management with experience as a Front Desk Officer in the hotel and restaurant industry. I am skilled in guest relations, reservation management, administrative tasks, and time management. I also have knowledge of housekeeping operations and have attended management and tourism seminars. Additionally, I am Microsoft Word 2020 certified, demonstrating my proficiency in basic office software and documentation.
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