Detail-oriented and adaptable banking professional with experience in fraud prevention, account review, and workforce analysis. Proven ability to ensure compliance, detect financial risks, and communicate effectively with customers.
Experience: 5 - 10 years
Worked as senior analyst for more than 7years in which we deal on monitoring queues, adjusting schedules, ensuring service level are being managed, reporting, escalation handling when unexpected spikes or system issues occurs. This includes attention to details to each report. Communication to stakeholders and managements. Technical proficiency using WFM tools and Microsoft excel.
Experience: 2 - 5 years
As Account Review Officer, I play a crucial role in maintaining the integrity and accuracy of customer accounts. This requires review on customers account to ensure information is accurate, complete and compliant with company policies. Identify suspicious activities or irregularities in account usage and escalate for investigation. Ensure accounts adhere to regulatory standards. This protects the company from any possible financial loss and reputational damage and enhances customer trust by ensuring accounts are secure and compliant and support operational efficiency by catching issues early.
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