Results-driven Customer Service and Lead Generation Specialist with experience in BPO,
healthcare support, and sales outreach. Proven ability to handle high-volume customer
interactions, resolve issues efficiently, and generate qualified leads. Strong communication,
problem-solving, and organizational skills with a background in hospitality management. Seeking
to contribute to a dynamic organization in customer service, sales, or administrative support roles.
Experience: 1 - 2 years
Conducted outbound calls to prospective clients to promote company programs and services. Maintained accurate records of calls and client information in CRM systems.
Experience: 6 months - 1 year
Coordinated with healthcare facilities to request and retrieve patient medical records. Ensured accuracy and completeness of documentation in compliance with standards.
Experience: 2 - 5 years
Handled customer inquiries and concerns through email and other channels. Delivered timely and accurate solutions to improve customer satisfaction.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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