With over 5 years of experience in healthcare support, insurance coordination, and administrative roles, I bring a strong focus on clear communication, accurate documentation, and seamless patient support. I’m adaptable across both clinical and administrative settings, ready to provide top-tier service wherever it’s needed.
Experience: 5 - 10 years
Managed 50–70+ daily interactions with providers, patients, and payers, achieving 95%+ first-contact resolution. ● Processed claims, verified eligibility, and handled prior authorizations and appeals, improving case resolution speed by 30%. ● Maintained 100?curate documentation in Salesforce CRM, ensuring compliance with healthcare regulations and audit readiness. ● Coordinated cross-functional teams to resolve complex healthcare cases, reducing turnaround time by 25%.
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