Michael
Virtual Assistant, Customer Service Champion, Senior Quality Analyst
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.31/hour ($832.00/month)
Bachelors degree
Last Active
July 7th, 2026 (3 days ago)
Member Since
April 3rd, 2026
Profile Description
Operations and Quality Analyst professional with 12+ years of experience across BPO, scheduling, and administrative support. Specialized in quality assurance auditing, workforce coordination, and client communication. Conducted 25+ daily audits, handled 30–40 customer interactions per day, and managed 8–12 schedules daily with 40–60 outbound calls. Proven ability to improve service quality, maintain operational efficiency, and deliver accurate reporting in fast-paced, remote environments.
Top Skills
Office and Administration
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 2 - 5 years
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Other Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Virtual Assistant
Experience: 6 months - 1 year
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Mexico, Pampanga
- Tests Taken
- IQ
- Score: 112
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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