Edchel

1 Year Experience |Virtual Assistant | Technical Support Specialist | 6+ Years E

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Overview

Looking for any work (8 hours/day)

at $4.72/hour ($912.00/month)

Not Specified

Last Active

July 2nd, 2026 (7 days ago)

Member Since

April 3rd, 2026

Profile Description

Shopify Store Management (1 Year Experience | Work-from-Home Setup):
-Handled order processing, cancellations, refunds, and returns efficiently while maintaining high accuracy. Created draft orders and assisted customers with order-related concerns using a fully remote work setup.

AT&T and DIRECTV Technical Support (6 Years and 10 Months | Work-from-Home Setup):
-Diagnosed and resolved technical issues (equipment, signal, account-related)
-Assisted with installations, receiver activation, and satellite setup
-Provided support for streaming services and troubleshooting
-Handled orders, shipping, returns, and tracking
-Processed billing concerns, including payments, credits, and refunds
-Managed service requests (activation, suspension, reactivation, updates)
-Created dispatch tickets and scheduled technician appointments
-Assisted with packages, upgrades/downgrades, and account inquiries
-Tracked shipments using UPS, USPS, and FedEx

Productivity Tools: Shopify, CRM, RIO, Salesforce Service Cloud, Salesforce Flow, and Virtual Remote Assistance, VADA, BBNMS. Slack, Google Sheet and Zendesk.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

Technical Expertise They’ve handled a wide range of issues—from simple user errors to complex system problems. Over time, they’ve likely become: Very familiar with troubleshooting processes Comfortable working with different software, systems, or networks Skilled at quickly identifying root causes instead of just fixing symptoms.

Other Skills

Basic Information

Age: 34

Gender: Female

Website: Sign Up with Pro Account to View

Address: Tagum City, Davao del Norte

Tests Taken: DISC
Dominance: 38%
Influence: 26%
Steadiness: 25%
Compliance: 11%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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