Jordan

Workforce Management Specialist | Real-Time Analyst | Scheduling

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Overview

Looking for full-time work (8 hours/day)

at $8.32/hour ($1,600.00/month)

Associates degree

Last Active

June 27th, 2026 (yesterday)

Member Since

April 3rd, 2026

Profile Description

Hi, I’m a Workforce Management Specialist with 11+ years of experience helping BPO teams meet service levels, optimize staffing, and improve performance through data-driven decisions. I specialize in real-time analysis, scheduling, forecasting, and reporting using tools like Excel, Google Sheets, IEX, VCC, and CMS.I’ve supported high-volume operations by managing call trends, adjusting staffing in real time, and delivering accurate reports that help leaders make better decisions. I’m known for being reliable, detail-oriented, and proactive in solving problems before they impact KPIs.If you’re looking for someone who can keep your operations efficient, organized, and on target—I’m ready to help.

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Basic Information

Age: 43

Gender: Male

Website: Sign Up with Pro Account to View

Address: Consolacion, Cebu

Tests Taken: IQ
Score: 114: DISC
Dominance: 38%
Influence: 19%
Steadiness: 34%
Compliance: 9%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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