Customer Service Representative

As a Support Ambassador at Airbnb, I provide customer support to guests and hosts by handling inquiries related to reservations, cancellations, refunds, and account concerns. Assists users through phone, chat, or email while ensuring a positive customer experience. Resolves issues efficiently, offers appropriate solutions based on company policies, and helps maintain trust within the Airbnb community. Also documents interactions accurately and meets performance metrics such as customer satisfaction, response time, and resolution rate. As a Support Ambassador, I consistently excelled in performance, maintaining Quartile 1 rankings every month through strong metric performance. I deliver high-quality support, resolve issues efficiently, and consistently meet and exceed key performance indicators while providing excellent customer experience.

I have over 3 years of experience in customer service, handling diverse accounts across telecommunications, education, and online platforms. I specialize in customer support, technical troubleshooting, and retention, consistently delivering high performance through a customer-focused and solution-driven approach. I am known for my ability to communicate effectively, resolve concerns efficiently, and build positive relationships with customers while maintaining a friendly and professional attitude.

I have hands-on technical experience troubleshooting account, device, and service-related issues across various platforms. I assist customers with system navigation, connectivity problems, and basic technical concerns, providing clear and effective solutions while ensuring a smooth user experience.

As an Outbound Sales Representative for SiriusXM, I proactively engaged with customers to retain subscriptions and drive sales. I consistently met and exceeded targets by offering tailored solutions, handling objections effectively, and promoting relevant plans and promotions while maintaining a positive customer experience.