I specialize in short-term rental (STR) operations as a Virtual Assistant and Property Manager, supporting Airbnb, VRBO, and
I handle guest inquiries, reservations, check-ins and check-outs, after-hours concerns, and service recovery, ensuring positive guest experiences while maintaining organized and efficient daily operations. I also provide reliable administrative support, coordinating tasks, managing workflows, and supporting owners and property managers behind the scenes.
In addition to operations and guest services, I assist with content creation, basic design using Canva, and simple video editing for social media and internal use, supporting both operational and engagement needs of STR businesses.
I’m known for being proactive, detail-oriented, and adaptable, and I aim to help STR teams maintain high service standards while staying focused on growth.
Experience: 2 - 5 years
Manages short-term rental operations including reservations, guest communications, check-in/check-out coordination, issue resolution, listing updates, and coordination with success managers and supervisors to maintain performance standards.
Experience: 2 - 5 years
Provides timely, professional support by handling inquiries, concerns, and escalations with a solutions-focused approach.
Experience: 2 - 5 years
Manages daily short-term rental operations by coordinating workflows and collaborating with owner success managers, property owners, building support, and maintenance teams to ensure smooth operations and timely issue resolution.
Experience: 2 - 5 years
Creates engaging visual and written content for social media and internal use, including basic graphic design in Canva and simple video edits to support brand presence and guest engagement.
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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