Virtual Assistant | Lead Generation & Admin Support | Customer Service

At Giovanni Lorenzo Graphics, I worked as an Admin Assistant and Customer Support, where I handled daily customer inquiries through chat and email, ensuring timely and accurate responses. I assisted customers with their concerns, processed orders and refunds, and provided regular updates on order status to maintain a smooth customer experience. I was also responsible for maintaining organized records, including customer data, transactions, and order logs. Alongside this, I supported administrative tasks such as email management, coordination, and basic social media content posting to help keep operations running efficiently. As I grew in the role, I was given opportunities to support additional tasks such as editing, printing, sorting, and quality checking. These responsibilities came with added trust and compensation, and allowed me to gain a broader understanding of the overall workflow. Overall, my experience in this role helped me build strong attention to detail, adaptability, and a consistent approach to supporting both customers and internal operations.

I manage the daily operations of 3 branches and 1 commissary, making sure everything runs smoothly and efficiently across all locations. I handle team coordination, scheduling, and task delegation to keep workflows organized and consistent. I also take charge of supplier communication, procurement planning, and inventory monitoring to ensure products are always available and operations are not disrupted. I work closely with both branch and production teams to support timely order fulfillment and minimize delays. Part of my role includes improving systems and workflows by developing and implementing SOPs, helping the business stay organized and scalable as it grows. I also handle customer concerns and internal issues when they arise, making sure problems are resolved quickly while maintaining a good overall customer experience.