E-Commerce Virtual Assistant |Customer Service, and Legal Support

As a Product Researcher in e-commerce, I conduct extensive market research to analyze product value, demand, pricing trends, and competitor performance to help ensure profitable sales opportunities.

Experienced in product listing using Google Gemini to assist in creating optimised product titles, detailed descriptions, keyword-focused content, and organised product information for e-commerce platforms. Skilled in preparing accurate and customer-friendly listings to improve product visibility, engagement, and sales potential.

Certified Paralegal with 6 months of experience in case management and legal support through on-the-job training at the Provincial Prosecutor’s Office. Assisted prosecutors during hearings, organized case files, and handled legal administrative tasks. While I do not have direct experience as a paralegal, I have gained hands-on exposure to legal procedures and courtroom operations.

As a Customer Service Representative at Sutherland, my role is to provide timely and effective solutions to customers’ concerns. I handle inquiries related to orders, returns, and other service issues, ensuring that each case is properly assessed and resolved according to company guidelines. I also focus on maintaining clear communication with customers, delivering accurate information, and ensuring a positive and satisfactory customer experience throughout the resolution process.