Customer Service Expert & Technical Support Specialist | Virtual Assistant

I have experience helping customers fix issues with their internet, cable, telephone, and mobile services by using step-by-step troubleshooting guides. If the problem cannot be solved remotely, I coordinate with the technician team to quickly schedule a visit, ensuring the issue is properly fixed for a long-term solution.

I have over two years of experience in hotel booking services based in Central USA, where I handled reservations, customer inquiries, and travel coordination. Additionally, I served as a Subject Matter Expert for nearly a year, supporting team members, providing guidance on processes, and ensuring high-quality service delivery.

I assisted customers in selecting suitable service packages based on their household needs, including cable channel plans and internet speed upgrades. I explained features, pricing, and benefits clearly to support informed decisions. I also handled mobile phone sales for existing customers, ensuring compatibility with their plans while providing professional and efficient customer service.

Customer Service Representative with BPO experience handling calls, assisting customers, and resolving concerns. Skilled in communication, follow-ups, and using CRM tools. Able to multitask and provide friendly, efficient service.