Sarah

IT Support | Technical Support | Troubleshooting & Remote Assistance

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Overview

Looking for any work (8 hours/day)

at $4.97/hour ($960.00/month)

Associates degree

Last Active

June 30th, 2026 (9 days ago)

Member Since

March 30th, 2026

Profile Description

I am an IT Support Engineer with experience providing remote technical support to multiple clients, including international users. Although I work in an onsite setup, my role involves assisting clients remotely using tools such as Syncro, allowing me to troubleshoot and resolve issues without being physically present.

I have experience using Autotask for ticket management and Microsoft applications such as Outlook and Excel. I regularly handle support tickets, perform remote troubleshooting, and assist users with system, email, and connectivity issues while ensuring timely resolution.

My key skills include IT support, remote troubleshooting, ticket handling, and clear client communication. I am experienced in guiding users step-by-step, diagnosing technical issues, and resolving concerns efficiently while maintaining a positive support experience.

I enjoy helping clients resolve their technical problems and ensuring they feel supported throughout the process. My background in customer support has strengthened my communication skills, patience, and ability to work with different types of users.

I am reliable, detail-oriented, and committed to delivering high-quality support while continuously improving my technical skills.

Top Skills

Customer Support » Technical Support

Experience: 6 months - 1 year

Other Skills

Office and Administration » Calendar Management

Experience: Less than 6 months

Office and Administration » Data Entry

Experience: Less than 6 months

Basic Information

Age: 22

Gender: Female

Website: Sign Up with Pro Account to View

Address: Ginatilan, Cebu

Tests Taken: IQ
Score: 102: DISC
Dominance: 29%
Influence: 13%
Steadiness: 25%
Compliance: 33%: English
C2(Advanced/Mastery)