Property Manager/Airbnb STR VA

Coordinated Maintenance & Property Repairs: Managed regular maintenance schedules, including plumbing, electrical, and general repairs, ensuring properties remained in optimal condition for guest stays. Organized professional tradespeople for emergency repairs, minimizing downtime and guest complaints. Lease & Guest Coordination: Prepared and customized lease contracts for long-term and short-term stays, ensuring compliance with local regulations. Managed booking calendars, checked-in guests, and addressed guest inquiries promptly, providing a smooth and welcoming experience from start to finish. Guest Relations: Developed excellent relationships with guests by offering personalized recommendations, resolving issues, and ensuring all expectations were met for a seamless stay. Acted as the first point of contact for guest feedback and complaints, ensuring fast resolutions and consistently positive reviews. Organizational Skills: Juggled multiple properties and a variety of tasks, from overseeing cleaning services to handling payments and documentation. Effectively utilized digital tools and apps to track bookings, expenses, maintenance schedules, and guest feedback, ensuring smooth daily operations. Payment Coordination & Expense Management: Managed the timely payment of rent and utility bills for properties, ensuring that all financial obligations were met. Prepared monthly invoices for guests and owners, tracked payments, and maintained detailed financial records. Used Excel to create and manage detailed expense reports, monitoring operational costs and maximizing profitability. Problem Solving: Addressed any property-related issues, including plumbing, internet, or appliance malfunctions, promptly, ensuring minimal disruption to guests' stay. Proactively took measures to avoid recurring issues by implementing preventative maintenance strategies. Compliance & Legal Knowledge: Stayed up to date with local regulations, tax laws, and safety standards to ensure properties were compliant with all legal requirements. Drafted and enforced clear, concise rental agreements that outlined house rules and expectations, minimizing misunderstandings