Overview
Looking for any work (8 hours/day)
at $6.61/hour ($1,280.00/month)
Associates degree
Last Active
July 10th, 2026 (14 days ago)
Member Since
March 30th, 2026
Profile Description
I have 18+ years of experience in operations management, leading multi-LOB teams in Service Desk, Technical Support, Ecommerce, Billing, Collections, and Retention programs — all requiring strong system design, workflow optimization, and team structuring.
Recent similar work includes: • Redesigned end-to-end workflows for Service Desk and Technical Support teams to reduce ticket backlogs and accelerate task routing. • Implemented SOP frameworks, task delegation rules, and reporting structures that improved productivity and reduced confusion across 400–800 FTE operations. • Built automated dashboards and reporting systems in Google Workspace and Sheets, reducing manual work by 70%. • Introduced task management structures for teams using Trello, Asana, Slack, Google Workspace, and internal tools. • Designed and optimized IVR flows, escalation paths, team handoffs, and process maps to make support operations more predictable and efficient. • Standardized operational governance models that improved communication, removed bottlenecks, and increased cross-functional synchronization.
These experiences directly mirror your need for someone who can bring clarity, structure, repeatable systems, and productivity improvements to a growing team.
Top Skills
Professional Services » Management Services » Administrative Management
Experience: 10+ years
Professional Services » Management Services » Bpo Operations Management
Experience: 10+ years
Office and Administration » Data Analytics
Experience: 10+ years
Other Skills
Professional Services » Management Services » Business Management
Experience: 10+ years
Accounting » Financial Accounting » Financial Planning
Experience: 10+ years
Accounting » Investment Accounting » Strategic Planning
Experience: 10+ years
Project Management » Process Improvement
Experience: 10+ years
Human Resources » Workforce Management
Experience: 10+ years
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Talisay city, Negros Occidental
- Tests Taken
- IQ
- Score: 113
- DISC
- Dominance: 40
- Influence: 25
- Steadiness: 21
- Compliance: 14
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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