Customer Service Representative, Scheduling and Calendar Management, Social Medi

 Resolved 95%+of customer inquiries via call and chat, ensuring timely, high-quality support that improved customer satisfaction (CSAT) scores by 15%  Analyzed customer feedback trends to generate daily actionable reports, identifying key friction points that reduced support ticket volume by 10%.  Managed end-to-end customer account details and inquiries, consistently receiving positive client experience.

Directed regional operations for top 10 biggest hospitals in my territory, optimizing supply chain logistics to increase territory revenue by 200% in the first 3 months and improve on-time delivery by 90%.  Strengthened key client relationships with high-volume hospitals and clinics, achieving 80% retention rate and ensuring 100% compliance with medical product safety standards.  Trained and mentored a field team of 3 representatives on advanced product knowledge and regulatory compliance, resulting in a 30?ster onboarding time and a 26%increase in team quota attainment.

Email and inbox management Data entry and documentation Task organization and scheduling

Managing bookings and reservations Assisting property owners Guest messaging and support Calendar and availability management

Experienced video editor specializing in social media and promotional content, delivering polished videos that capture attention and drive engagement.

Manage my own social medial account, includes content creation, lead generation (for my buy and sell side hustle), sales creation. Used platform like shoppe, Lazada, eBay, Fb marketplace.