Experienced call center professional with 10 years expertise, 3 years as a fraud and dispute supervisor and 2 years as quality assurance. Highly adept in identifying fraudulent activities, resolving customer disputes, and maintaining high service quality through effective monitoring and process improvement. Strong analytical and communication skills with a focus on customer protection and operational excellence.
Experience: Less than 6 months
Well experienced for both fraud and dispute chargeback, and a Quality Assurance specialist. Previously working with VISA and Mastercard fraud and dispute claims.
Experience: 2 - 5 years
Well experienced for both fraud and dispute chargeback, and a Quality Assurance specialist. Previously working with VISA and Mastercard fraud and dispute claims.
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