My experience in BPO industry always taught me to have integrity and passion not just in work but in a daily basis. I am willing to learn and I have determination and persistence to ease of developing good interpersonal relationships and ensuring customer satisfaction.
Experience: Less than 6 months
Handled placing an order of flowers for special occasions of the customer and for their needs and issues with the flowers. Also, for commodities, assisted customers for the goods that they want to purchase, and help the customer with the issues they have with the product.
Experience: 1 - 2 years
Maintained 100% positive feedback rating from customers by providing them exceptional customer service and by giving the company with excellent performance and good reliability.
Experience: Less than 6 months
I collect all the outstanding debt of the customer in a very positive and respective way by ensuring them that I am calling them to assist their balance and not forcing them to do so. I was reprofile to collection account, able to pass the interview and met their metric and able to hit the target collection in my first month working with this account, also my performances and reliability is good.
Experience: Less than 6 months
ADHOC Quality Assurance (QA) able to calebrate and audits calls for month to ensure that agents must follow the standard process in handling calls.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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