Experience: 2 - 5 years
As a member of the Quality Team, I ensure all evaluated calls are accurately documented and meticulously uploaded to SharePoint, maintaining attention to detail and preventing errors through thorough quality control.
Experience: 2 - 5 years
Experienced BPO professional with a background in Member Services for a private insurance company, handling diverse customer concerns including billing, payments, claims, authorizations, referrals, eligibility, and benefits. Consistently delivered high-quality service while fostering positive customer relationships. Later transitioned to the Quality Team, where I evaluated calls and provided actionable feedback to ensure agents met quality standards and delivered effective customer support.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.