Insurance Underwriting - Customer Service

I have experience handling VIP accounts in a telecommunications company, supporting customers nationwide with technical issues, product inquiries, and sales-related concerns. I provided assistance primarily via phone, ensuring fast and professional resolution, along with end-to-end case management and follow-ups to deliver excellent customer service. I also worked as a Chat Support Representative for an airline company, where I handled customer inquiries and concerns using the Salesforce system. My role included assisting with bookings, resolving issues, and driving sales by recommending relevant products and services. I consistently delivered accurate, timely responses while maintaining a high standard of customer experience through chat support.

I am currently working as a Policy Service Officer at QBE, supporting underwriting and end-to-end policy processing for workers’ compensation insurance. My responsibilities include preparing and reviewing quotes, conducting rate reviews based on established business rules, and ensuring accuracy and compliance in policy documentation. I assist in risk assessment by validating client information and applying underwriting guidelines. Additionally, I coordinate with underwriters and internal teams to ensure efficient processing, adherence to service standards, and timely delivery of policies to clients.