Customer Service & E-commerce Virtual Assistant| Shopee App Order Management

I have experience in supplier sourcing, particularly in selecting the most cost-effective suppliers for our pharmacy. I carefully review and filter supplier lists to choose the best and most affordable options. I also handle communication with suppliers through email and text for orders, manage returns for expired items, monitor deliveries, and follow up on delayed shipments. Additionally, I have experience manually sourcing suppliers in Manila and through Facebook when I was reselling products, ensuring I find reliable and affordable sources for inventory.

I have over 5 years of sales experience in both retail and online settings, including pharmacy operations, Shopee store management, and product reselling. I handle customer inquiries, process orders, and maintain good customer relationships. I am comfortable communicating in English through chat, while handling in-person customer interactions in the local language. I also have experience in client acquisition for our freelance services, including drafting and photography, where I manage and promote our Facebook page to attract and engage clients. In addition, I have experience guiding individuals on health and wellness through Zynergia, where one of my goals is to help promote and offer high-quality supplement products. I genuinely enjoy sales and customer service, and I feel fulfilled when I am able to give my best to ensure customer satisfaction. I consistently receive positive feedback from customers, and some even express loyalty to the shop. I believe this happens when customers are genuinely happy with the quality of service we provide.