Property Management, Collection Specialist, Customer Service Representative & Sa

Basic experience in inbound sales, assisting customers with inquiries, identifying their needs, and providing appropriate service or product solutions. Skilled in communication, active listening, and building rapport to support customer decision-making. Able to handle calls professionally while ensuring accurate information and a positive customer experience.

Over 5 years of experience in customer service handling high-volume phone and email support. Skilled in resolving inquiries, managing escalations, and providing clear and professional communication. Experienced in documenting customer interactions, maintaining accurate records, and ensuring timely resolution of issues. Known for strong problem-solving skills, patience, and the ability to handle challenging situations while maintaining excellent service quality.

Experienced in managing homeowner accounts, monitoring past-due balances, and preparing aging reports. Skilled in account reconciliation, processing invoices, and tracking payments while ensuring accuracy in records using systems like CINC. I regularly communicate with homeowners to resolve payment issues professionally and coordinate with property managers and legal teams for account updates. Known for maintaining organized records, following up consistently, and ensuring compliance with collection policies.

Hands-on experience supporting property management operations through HOA account management, homeowner communication, and coordination with property managers and legal teams. Assisted in maintaining accurate records, tracking account updates, and ensuring timely follow-ups. Familiar with property management processes, documentation, and systems such as CINC. Known for being organized, detail-oriented, and responsive in handling homeowner concerns and administrative tasks.