Hi, I’m Marie Antoniette Reforma, a dedicated and results-driven in customer service with a strong background in customer support, content moderation, and administrative operations.
I bring diverse experience from working in BPO, corporate, and service industries, allowing me to adapt quickly and handle different types of tasks with professionalism and efficiency.
I recently worked as a Client Servicing Assistant, where I supported daily operations, handled client-related concerns, and ensured smooth coordination of tasks. Prior to this, I worked as a Content Moderator at Concentrix, reviewing and approving items based on platform policies, handling chat support, and assisting customers with account and subscription concerns. This role strengthened my attention to detail, decision-making, and ability to follow strict guidelines.
I also have experience as a Customer Service Representative at ResultsCX, where I provided chat support and resolved customer inquiries efficiently while maintaining high service standards.
In addition, I worked as an Office Clerk at SYSU International Inc., where I managed file organization, handled employee records (201 files), performed data encoding, processed documents, and answered client inquiries. I also supported logistics tasks such as inventory monitoring, ordering supplies, and coordinating daily operational needs.
Earlier in my career, I worked in the food service industry as a Production Crew member at Red Ribbon, where I developed discipline, time management, and attention to detail while working in a fast-paced environment.
I have foundational knowledge in Microsoft Word and Excel, highly organized, and capable of managing multiple tasks with accuracy and efficiency. I am known for being dependable, detail-oriented, and committed to delivering high-quality work on time.
If you are looking for a reliable Virtual Assistant who can handle customer support, administrative tasks, and day-to-day operations with professionalism and care, I would be glad to be part of your team and help your business grow.
Experience: 2 - 5 years
Experience: 2 - 5 years
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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