I am a customer service and operations professional transitioning into the logistics industry. I have several years of experience supporting customers, resolving complex issues, managing documentation, and coordinating daily operations in fast-paced environments.
To expand my skills, I completed training in Freight Virtual Assistance and Truck Dispatching, where I learned load planning, freight coordination, carrier communication, shipment tracking, dispatch operations, and transportation documentation. I am eager to apply this knowledge while continuing to grow in logistics and supply chain operations.
Experience: 10+ years
Customer Service Representative with experience assisting customers in the telecommunications and healthcare industries. Skilled in resolving customer inquiries, troubleshooting issues, explaining billing and services, scheduling appointments, and maintaining accurate records. Strong communication, problem-solving, and customer service skills.
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