James

Client Support and Business Operation

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Overview

Looking for full-time work (8 hours/day)

at $5.05/hour ($976.00/month)

Bachelors degree

Last Active

July 22nd, 2026 (3 days ago)

Member Since

March 25th, 2026

Profile Description

I am Ryan Juanillo, a Bachelor of Marketing Management graduate with 10 years of experience in client support and business operations. My career spans roles as an Asset Servicing Specialist, Support Analyst, and Client Account Manager for 401(k) plans at Manulife Financial.
In these positions, I’ve successfully managed time-sensitive data and complex information with zero-miss deadlines, handled high-volume client communications, coordinated with cross-functional teams, and supported process improvement initiatives. I also bring expertise in creating documentation to track performance metrics and managing service tickets across multiple platforms.
With a strong background in customer service, administrative support, and email management, I provide reliable, detail-oriented virtual assistance that streamlines operations and empowers clients to focus on growing their businesses. I am excited to leverage my skills and experience to deliver efficient, professional support tailored to your needs.

Top Skills

Experience: 2 - 5 years

Work as a Client Account Manager for John Hancock Retirement 401k Plans. Coordinated with the Plan Sponsor (company owner), Brokers and Third - Party - Accountants in handling the 401k compliance.

Other Skills

Experience: 1 - 2 years

Work with Manulife Financial's IT department in installing and troubleshooting company wide used tools.

Experience: 2 - 5 years

Work as an Asset Servicing Specialist handling cash reconciliation.

Basic Information

Age
34
Gender
Male
Website
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Address
Lapu-Lapu, Cebu
Tests Taken
None
Government ID
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