I am Ryan Juanillo, a Bachelor of Marketing Management graduate with 10 years of experience in client support and business operations. My career spans roles as an Asset Servicing Specialist, Support Analyst, and Client Account Manager for 401(k) plans at Manulife Financial.
In these positions, I’ve successfully managed time-sensitive data and complex information with zero-miss deadlines, handled high-volume client communications, coordinated with cross-functional teams, and supported process improvement initiatives. I also bring expertise in creating documentation to track performance metrics and managing service tickets across multiple platforms.
With a strong background in customer service, administrative support, and
Experience: 2 - 5 years
Work as a Client Account Manager for John Hancock Retirement 401k Plans. Coordinated with the Plan Sponsor (company owner), Brokers and Third - Party - Accountants in handling the 401k compliance.
Experience: 1 - 2 years
Work with Manulife Financial's IT department in installing and troubleshooting company wide used tools.
Experience: 2 - 5 years
Work as an Asset Servicing Specialist handling cash reconciliation.
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