Neil
Training and Quality Specialist | Virtual Assistant
Verified
Overview
Looking for any work (8 hours/day)
at $4.96/hour ($960.00/month)
High school diploma
Last Active
July 7th, 2026 (10 days ago)
Member Since
March 25th, 2026
Profile Description
I am a results-driven professional with a strong background in training, quality assurance, and customer service. With experience as a Training and Quality Specialist, I have successfully designed and delivered engaging training programs, conducted quality evaluations, and implemented performance improvement strategies that enhance both employee capability and overall service standards.
My expertise includes quality monitoring, coaching and feedback delivery, curriculum development, and process optimization. I am proficient in Microsoft Office and CRM
systems like Zendesk, GoHighLevel, Atlas,
Microsoft Dynamics 365, Salesforce, Asana, and ServiceTitan.
In addition to my training and QA experience, I bring a solid foundation in customer service, where I developed strong communication, problem-solving, and conflict resolution skills. I am adept at handling customer concerns with empathy and professionalism while maintaining a focus on achieving positive outcomes.
Top Skills
Office and Administration » Quality Assurance
Experience: 2 - 5 years
As a Quality Specialist, I was responsible for monitoring and evaluating customer interactions to ensure compliance with company standards and service excellence. I conducted audits, provided detailed feedback, and coached team members to improve performance. I also analyzed trends, identified areas for improvement, and collaborated with stakeholders to implement quality initiatives that enhance overall customer satisfaction.
Other Skills
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Pavia, Iloilo
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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