Customer Support Representative for E-commerce

Overview

Looking for any work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelor's degree

Last Active

June 26th, 2026 (2 days ago)

Member Since

March 25th, 2026

Profile Description

Hi, I'm Zac, a customer service professional with experience supporting e-commerce customers through phone, email, and administrative tasks.

In my previous freelance customer service role, I handled outbound follow-up calls regarding shipment issues, delivery concerns, order updates, and customer inquiries received from inbound support agents. I worked closely with customer records and order information to ensure timely resolutions and a positive customer experience.

I have experience using Zendesk for customer support, Google Sheets for task tracking and reporting, and ERP systems such as Mabang ERP and TongTool for order management and e-commerce operations. My background also includes data entry, order processing, account updates, and maintaining accurate records.

I am detail-oriented, dependable, and comfortable working independently in remote environments. I take pride in communicating professionally with customers while ensuring issues are resolved efficiently and accurately.

I am currently seeking a long-term and stable position in Customer Service, E-commerce Support, Order Processing, Data Entry, or Virtual Assistance. My goal is to build a lasting relationship with a company where I can contribute, grow professionally, and provide excellent support to both customers and the business.

I look forward to becoming a valuable member of your team.