Freelance Creative Professional (Photographer / Editor / Social Media Admin) Tanajuan Studio, 2020 – 2024 Managed content creation, client communication, and social media engagement Developed branding and visual strategies for clients Creative Director Tanajuan Pelikula, 2020 – 2024 Led creative direction for multimedia projects Managed social media campaigns and audience engagement

Lead Generation Specialist -Identified and qualified high-potential prospects through targeted market research to build a consistent sales pipeline. -Sourced and verified key lead data, including decision-maker contact details, LinkedIn profiles, and company information. -Maintained CRM data integrity by accurately logging prospect details and ensuring seamless hand-offs for the sales team. -Filtered and segmented leads based on specific industry criteria to improve outreach conversion rates.

Customer Service Representative Stericycle / Shred-It Management 2024 – 2026 Coordinated service logistics and customer account operations across multiple U.S. territories and markets. Managed high-volume customer requests, escalations, and operational concerns while ensuring compliance with company procedures. Conducted payment verification and billing reconciliation using JP Morgan systems and internal financial tools. Maintained data accuracy within CRM databases by updating customer records, invoices, payment histories, and service requests. Collaborated with cross-functional teams to streamline workflow processes and improve operational productivity. Customer Retention Specialist Aptive Pest Control 2023 - 2024 Specialized in customer retention strategies by resolving escalated billing disputes, service complaints, and cancellation requests. -- Assisted in reducing account churn through proactive communication, service recovery, and relationship management. Customer Service Representative EcoShield Pest Solutions 2023 – 2024 Reviewed and validated customer service agreements to ensure accuracy of contract terms, service coverage, and billing details. Managed onboarding processes for new customers, including appointment scheduling, account setup, and expectation management. Handled inbound and outbound customer communication through phone and email support while maintaining high customer satisfaction ratings. Coordinated with operations and field service teams to ensure timely service delivery and resolution of scheduling conflicts. Utilized CRM systems to document customer interactions, service updates, and issue resolutions accurately. inbound customer inquiries, billing concerns, and technical issues Delivered customer-focused solutions while meeting performance metrics