Xyriel

Customer Service and Communication Skills (Chat Support Experience)

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Overview

Looking for any work (8 hours/day)

at $3.31/hour ($640.00/month)

Associates degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

March 24th, 2026

Profile Description

Customer Service Specialist with 3 years of experience

Top Skills

Real Estate » Lead Generation

Experience: 2 - 5 years

My experienced in generating qualified real estate leads through cold calling, social media outreach, email marketing, and appointment setting. Skilled in CRM management, lead follow-up, customer communication, and market research. Organized, detail-oriented, and committed to helping real estate businesses grow sales and client pipelines.

Customer Support

Experience: 2 - 5 years

In my role as a Chat Support Specialist at Nadela Business Solutions, I thrived in a fast-paced environment, handling up to 50 concurrent live chats per shift using Zendesk and Live Chat. I specialized in real-time problem-solving for sales and rental, consistently delivering 95%+ CSAT ratings and slashing response times to 45 seconds on average. One highlight was during a major site outage, where I managed 300+ escalated chats, calming frustrated users and preventing churn through proactive updates and solutions—ultimately earning 'Agent of the Month.' My ability to multitask, empathize under pressure, and leverage analytics for continuous improvement makes me excited to bring this expertise to any organization/team.

Other Skills

Basic Information

Age: 24

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 118: DISC
Dominance: 32
Influence: 15
Steadiness: 35
Compliance: 18: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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