GENERAL VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER | E-COMMERCE

• 3 years experience managing Sugar & Stitch and AV Fleur Crafts Facebook pages. • Created engaging Canva posters and product ads that boosted customer interaction. • Wrote captions that matched brand voice and encouraged followers to engage. • Scheduled posts consistently to keep pages active and professional. • Responded to customer inquiries daily, turning casual followers into loyal buyers. • Monitored performance and adjusted strategies to grow organic reach and engagement. • Set up automated replies on Facebook pages to handle inquiries instantly, ensuring customers always feel attended to even outside business hours.

• Strong communication skills — handled customer inquiries, affiliate partnerships, and client relations with professionalism and empathy. • Proactive organization — managed schedules, deadlines, and tasks while balancing multiple projects. • Digital expertise — skilled in social media management, branding, and content creation, adding value beyond traditional EA tasks. • Adaptable & eager to learn — ready to take on responsibilities like travel coordination, meeting preparation, and project support with the same dedication I gave my own businesses. • Trustworthy partner — committed to confidentiality, consistency, and treating every client’s business as my own.

• Administrative support - Managing emails, calendars, data entry, and organizing files. • Client communication - Handling inquiries, drafting replies, and maintaining professional relationships. • Social media management - Creating posts, scheduling content, and engaging with audiences. • Research & reporting - Gathering information, preparing summaries, and supporting decision‑making. • Task coordination - Keeping projects on track, following up on deadlines, and ensuring smooth workflows. • Flexibility - Adapting to different industries and client needs quickly.

• Active TikTok Affiliate Creator — promote products through TikTok Shop using engaging video content. • Create short‑form videos with CapCut editing and Canva visuals that drive clicks and conversions. • Add affiliate product links and optimize captions/hashtags for maximum reach. • Analyze engagement and sales performance to adjust strategies and boost commissions. • Collaborate with brands by following campaign requirements and delivering authentic content. • Apply social media marketing skills to make affiliate products look appealing and trustworthy. • Skilled at building audience trust by blending product promotion with genuine storytelling.

• Coordinated daily business operations for Sugar & Stitch and AV Fleur Crafts over 3 years. • Organized schedules, tracked orders, and ensured smooth workflow between tasks. • Managed customer records and inquiries with accuracy and empathy. • Created clear documentation for processes, making tasks easier to delegate and repeat. • Handled email responses and set up automated replies to maintain fast communication. • Balanced multiple responsibilities — from admin tasks to social media — without missing deadlines. • Provided professional and empathetic support that built trust with customers and partners.

• Edited TikTok affiliate videos using CapCut, adding hooks, transitions, and captions to drive engagement. • Produced school project videos with Canva and CapCut, applying storytelling and creative layouts. • Skilled at creating short‑form content optimized for TikTok and Instagram Reels. • Added text overlays, music sync, and branded elements to make videos polished and professional. • Focused on scroll‑stopping edits that grab attention within the first 3 seconds.

• Organized and maintained business and personal inboxes to ensure smooth communication. • Set up automated replies so customers and clients receive instant acknowledgment. • Filtered, categorized, and prioritized emails to keep inboxes clear and efficient. • Drafted and sent professional emails for inquiries, promotions, and follow‑ups. • Maintained a clean inbox system by archiving old threads and flagging urgent tasks. • Skilled at writing clear, polite, and persuasive emails that build trust and encourage action. • Experienced in using Gmail and Outlook for daily communication and task management.