Results-driven professional with 12 years of experience in the BPO industry, progressing from Technical
Support Representative to Team Leader. Proven expertise in customer experience, escalation management,
team leadership, coaching, and KPI performance improvement. Now transitioning into freelancing with a focus
on
analytical, communication, and problem-solving skills with a growing expertise in digital marketing, AI tools,
and social media. I can do Team Leader relevant tasks and skills or focus just on digital marketing and design. Whichever is the right fit on the available role.
Experience: 10+ years
Experience: Less than 6 months
Experience: Less than 6 months
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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