Executive Assistant | Technical & Customer Support | Remote Healthcare Specialis

As a Technical Support Specialist handling a major US Telecommunications account for 6 months, I diagnosed and resolved network and connectivity issues for residential customers. My expertise covers traditional broadband, legacy home phone systems, and cutting-edge Fiber Internet infrastructures. Working in this fast-paced remote environment, I mastered the art of translating technical jargon into clear, actionable steps for users, ensuring rapid issue resolution while maintaining meticulous records of network tickets.

Bringing strong experience in the US Healthcare Support sector, I fast-tracked my career from entry-level assistance to Tier 2 and Tier 3 Technical Escalations. Specialized in the intricate landscape of US healthcare infrastructure, I managed complex Medical Claims and Pharmacy (Rx) Claims resolution. My day-to-day operations involved auditing billing discrepancies, resolving provider-insurer conflicts, and navigating specialized practice management software—all while maintaining uncompromising compliance with HIPAA regulations and data integrity standards.

With over a year of specialized experience within the Canadian telecommunications landscape, I possess a unique cross-functional background spanning technical support, complex financial billing, and high-level retail escalations. I spent my tenure managing multi-tier accounts across mobile, internet, and landline structures, alongside diagnosing intricate Satellite TV technical errors. Recognizing my strong decision-making skills, I was promoted to National Retail Support, where I empowered store dealers by auditing and approving credit overrides, hardware upgrades, and deposit waivers under tight operational guidelines.