IT Support professional experienced in resolving hardware, software, and system related issues in high volume service desk environments. Currently working as a Helpdesk Technician supporting enterprise users through remote troubleshooting, Active Directory administration, and incident management.
At Stefanini, I handle technical support requests involving Windows systems, user account access, and application issues while maintaining service level targets and minimizing user downtime.
Before transitioning fully into IT, I developed strong communication and customer support skills at iQor, where I managed high call volumes and mentored new tea
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“I have a team of 6 VA's that pretty much do everything for me”
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