Dedicated Customer Experience Specialist with over 4 years of expertise across the financial, healthcare, and tech sectors. Skilled in handling customer inquiries, resolving costumer’s concerns, and maintaining professionalism in fast-paced environment. Experienced in insurance verification, credit card account support, and administrative tasks. Committed to delivering efficient administrative and virtual support using strong communication and organizational skills. I excel in time management, planning, and adaptability, thriving under pressure in fast-paced, ever-changing environments.
Experience: 2 - 5 years
I have experience handling customer concerns in both financial and technical sectors. I supported customers of JP Morgan Chase & Co., assisting with credit card-related inquiries such as payments, dispute resolution, fraud reporting, and guiding clients through online account access. Prior to that, I worked as a Customer Service Representative for Comcast Xfinity, where I helped customers troubleshoot issues related to internet, cable, and landline services. I am skilled in problem-solving, customer communication, and delivering efficient, customer-focused solutions in fast-paced environments.
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