Mary

Medical VA | Patient Coordination & Insurance Specialist | HIPAA Certified

Verified

mark as hired

Overview

Looking for any work (8 hours/day)

at $4.62/hour ($896.00/month)

Bachelor's degree

Last Active

July 9th, 2026 (13 days ago)

Member Since

March 14th, 2026

Profile Description

Healthcare Virtual Assistant | Insurance Verification • Claims • Patient Support | HIPAA Certified

I help healthcare providers save time, reduce errors, and improve patient experience through efficient and reliable support.

With solid experience in eligibility & benefits verification, pre-authorizations, claims, and appeals, I ensure smooth and accurate processing from start to finish. I’ve handled high-volume calls and chat support, confidently communicating with patients, insurance companies, and providers.

Skilled in Five9, CRM systems, Google Sheets, Slack, and MS Teams, I bring strong organization, attention to detail, and the ability to thrive in fast-paced remote environments.

Reliable. Detail-oriented. Results-driven.
Ready to support your healthcare team and make your operations seamless.

Top Skills

Customer Support » Healthcare

Experience: Less than 6 months

I have experience working in the healthcare industry as a customer service representative, where I assisted members with their insurance concerns, benefits, and coverage. My role involved reviewing and handling medical records, verifying patient information, and ensuring accurate documentation. I also handled inbound calls, resolved customer concerns, and coordinated with different departments to provide the best support for members. This experience helped me develop strong communication, problem-solving, and attention-to-detail skills in a fast-paced environment.

Customer Support » Insurance » Medical Insurance

Experience: 2 - 5 years

I am a Healthcare Virtual Assistant with experience in patient support, appointment scheduling, and medical administrative tasks. I am knowledgeable in HIPAA compliance and handling sensitive patient information with confidentiality. HIPAA certified. CRM Tools Expertise: Five9 RH (RingCentral / related CRM systems) Salesforce CRM I am skilled in managing calls, documenting interactions, and using CRM platforms efficiently to support smooth healthcare operations.

Other Skills

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: Taguig

Tests Taken: IQ
Score: 87: DISC
Dominance: 87 ±4.9
Influence: 87 ±4.9
Steadiness: 87 ±4.9
Compliance: 87 ±4.9: English
C2(Advanced/Mastery)