Customer Service Representative +Real Time Analyst+Admin Support+Inbox+CRM

I have experience working with fax processes and handling prior authorizations for prescriptions by communicating with doctor’s offices, verifying required information, and following up on necessary documentation to help ensure timely processing. I am familiar with sending and receiving faxes, organizing documents, and maintaining accuracy and confidentiality when handling patient and prescription-related information.

Assisted customers with orders, replacements, and account concerns across 50+ daily interactions. Enhanced customer satisfaction by resolving issues efficiently and providing accurate product and order support. And handled order tracking, account access, and price comparisons while delivering excellent service across channels

I am familiar working with doctor’s offices and communicating professionally regarding patient information, prior authorizations, follow-ups, and document requests. I also have knowledge of Electronic Health Records (EHR) systems, including reviewing patient information, updating records, maintaining documentation accuracy, and handling sensitive information with confidentiality and professionalism.

I am familiar working with doctor’s offices and communicating professionally regarding patient information, prior authorizations, follow-ups, and document requests. I also have knowledge of Electronic Health Records (EHR) systems, including reviewing patient information, updating records, maintaining documentation accuracy, and handling sensitive information with confidentiality and professionalism.

Supporting daily operations by monitoring schedules, tracking attendance, managing staffing levels, and ensuring agents meet performance and productivity goals. I am familiar with handling reports, monitoring real-time queues, and coordinating with teams to maintain service levels in a fast-paced environment Detail-oriented under pressure.