CG ---------- dical Device Specialist | Dexcom G6/G7 & Clarity | Experienced in Insurance

Advanced Technical Support specializing in CGM and patient data. I resolve incidents involving Dexcom devices, including sensors, transmitters (TX), and receivers. Proficient in Dexcom mobile apps and home user Clarity workflows, I coordinate with Service Engineering (SE) if necessary for higher-access troubleshooting. I ensure patients have reliable historical data for their upcoming endocrinology appointments by resolving technical data gaps, while identifying SAE/MDR triggers to maintain patient safety and strict FDA compliance.

Over 4 years of experience handling patient records and private data under HIPAA rules. This includes 3 years as a direct hire at Dexcom and over a year supporting Medicare Part D at WellCare. I am proficient in keeping data confidential and maintaining integrity while interacting with patients, authorized representatives, clinics, and pharmacies

Skilled in using Salesforce to document all patient-reported incidents. I ensure records are organized and secure for regulatory compliance, protecting sensitive patient data.

Skilled in using Oracle for patient profile management and case documentation. I ensured all patient information and diabetic data were organized and protected to assist with technical support and regulatory compliance.

Insurance Verification & VOB Skilled in Verification of Benefits (VOB) for Medicare Part D. I verify plan coverage, check in-network pharmacy status, and explain premiums, deductibles, and copays to patients to ensure cost transparency.

I provide high-level technical coordination, handling the lifecycle of complex incidents from initial report to final resolution. This includes professional email coordination with Service Engineering (SE) for complex Dexcom app or Clarity portal incidents that require higher-level technical support access to resolve incidents and minimize CGM data gaps.

Prior Authorization Facilitated PA workflows for Medicare Part D. I prepared clinical notes, coordinated faxes with provider offices, and ensured documentation for pharmacist review.