Revenue Recovery Specialist | Turning Past-Due Accounts into Resolved Payments |

Amazon Customer Service Representative experienced in handling customer inquiries, order issues, refunds, returns, and escalations while delivering excellent support in a fast-paced environment.

I was recognized as a Top 1 Collection Agent for achieving over $42,000 in collections against a $30,000 monthly target while maintaining 95% QA compliance. I also have experience handling 150+ daily customer interactions through inbound and outbound calls, live chat, email, and SMS support. In addition, I am experienced in using CRM systems, Salesforce, Slack, and dialer platforms 100 outbound calls daily Handled inbound calls 55 voicemail messages daily 3 hours average talk time $15k bi-weekly collection goal Managed Promise to Pay (PTP) follow-ups Experience with overdue accounts, payment arrangements, and customer follow-ups Used CRM/collection systems to track accounts and update payment statuses Focused on maintaining professionalism while resolving delinquent accounts

Results-driven Sales Representative with experience in hard-selling telecommunications products and services through outbound and inbound calls. Skilled in handling objections, building customer trust, upselling plans, and closing sales in a fast-paced, quota-driven environment. Experienced in explaining product benefits clearly, following sales scripts, and maintaining high call volumes while delivering strong customer service and meeting sales targets.

Technical Support Representative experienced in troubleshooting telecom services, resolving customer issues, and providing clear step-by-step assistance in a fast-paced call center environment.