I bring over five years of experience in account management and project management within global creative agencies, delivering high-quality design and creative solutions to international clients.
With a strong cross-functional background, I have worked across roles such as Senior Account Manager, Senior Project Manager, and Head of Production, supporting client services operations and ensuring efficient execution in fast-paced, high-volume environments.
My focus is on building and improving systems and processes that enhance client experience and overall business performance. I have contributed to improvements in key metrics such as client satisfaction, retention, Net Promoter Score (NPS), and revenue through upsell and cross-sell initiatives. I also work closely with clients to align their goals with delivery, helping ensure projects are completed successfully and expectations are met.
Experience: Less than 6 months
Experience: 2 - 5 years
I have managed multiple accounts in design and digital agencies, helping strengthen client relationships that increase client satisfaction, retention, and revenue growth.
Experience: 2 - 5 years
I have managed multiple design and website projects for different clients, ensuring high-quality service delivery that improves client satisfaction, retention, and revenue growth.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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