Executive Assistant, Customer Service, Shopify Expert, Data Entry

I gained hands-on Shopify experience while working as a Senior Support Advisor, where I supported 20–25 Shopify merchants daily. I assisted store owners with troubleshooting technical issues, navigating the Shopify admin, resolving app and integration concerns, and optimizing store operations. This experience allowed me to develop a strong understanding of Shopify’s ecosystem while consistently delivering efficient solutions that improved merchant satisfaction and retention.

I bring over 8 years of experience in customer service and technical support, providing high-quality assistance across phone, email, and live chat channels in fast-paced support environments. Throughout my career, I have supported customers and merchants by resolving technical issues, answering product and account inquiries, and ensuring a seamless customer experience from first contact to resolution.

I bring over 8 years of experience in customer service and technical support, providing high-quality assistance across phone, email, and live chat channels in fast-paced support environments. Throughout my career, I have supported customers and merchants by resolving technical issues, answering product and account inquiries, and ensuring a seamless customer experience from first contact to resolution.

I have experience supporting executives in a fast-paced remote environment, managing high-volume inboxes, complex calendars, and travel coordination. At Athena Labs, I handled 150+ emails daily while maintaining a 95% same-day response rate and ensuring leadership could focus on high-priority work. I also supported project coordination by tracking deliverables, managing timelines, and aligning cross-functional teams. My strengths include organization, proactive problem-solving, and using tools like Google Workspace, Microsoft Office, Notion, Asana and Trello to streamline executive operations.