Kristel

Medical Virtual Assistant | Customer Service Representative | Appointment Coordi

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Overview

Looking for any work (8 hours/day)

at $2.82/hour ($545.44/month)

Not Specified

Last Active

July 15th, 2026 (yesterday)

Member Since

March 10th, 2026

Profile Description

Healthcare Support Specialist | Medical VA | Insurance Verification | Claims & Member/Provider Support

Healthcare support professional with 3+ years of BPO experience assisting members and providers with insurance benefits, coverage verification, appointment scheduling, billing inquiries, and claims inquiries. Skilled in customer support, data entry, documentation, appointment support coordination, and insurance verification. Proficient in CRM systems, healthcare databases, and remote support tools.

Top Skills

Customer Support

Experience: 2 - 5 years

Provided customer support to members and healthcare providers by assisting with insurance benefits, claims inquiries, and coverage verification. Ensured clear communication and accurate resolution of concerns.

Office and Administration » Data Entry

Experience: 2 - 5 years

Accurately documented member interactions, updated account information, and entered case details into internal systems and databases.

Customer Support » Insurance » Insurance Verification

Experience: 2 - 5 years

Verified members’ insurance coverage, eligibility, and benefits while assisting providers and members with plan details and policy information.

Other Skills

Real Estate » Appointment Setting

Experience: 2 - 5 years

Assisted members in coordinating appointments by providing information, guiding them through scheduling processes, and ensuring they are connected with the appropriate healthcare providers.

Customer Support » Technical Support

Experience: 2 - 5 years

Created and documented support tickets for member portal issues and escalated cases to the appropriate departments when necessary.

Basic Information

Age: 22

Gender: Female

Website: Sign Up with Pro Account to View

Address: Tagum City, Davao del Norte

Tests Taken: DISC
Dominance: 32%
Influence: 9%
Steadiness: 25%
Compliance: 34%

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”