General Admin VA | Customer Support VA

Overview

Looking for any work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelor's degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

March 10th, 2026

Profile Description

NEED A VIRTUAL ASSISTANT? 

Hi! I'm Alexandra, a dedicated Virtual Assistant and a Customer Service Representative with over 3 years of experience in customer support, sales, and administrative assistance. I specialize in helping businesses improve customer satisfaction, manage communications efficiently, and streamline daily operations.

No worries! I’m comfortable working with various CRM and support platforms including Zendesk, Freshdesk, Salesforce, Okta, Slack, Asana, and Microsoft Excel.

Here’s what I bring to the table:• Customer Support (Email, Chat, and Phone)• Virtual Assistance and Administrative Support• CRM Management (Zendesk, Freshdesk, Salesforce)• Sales and Customer Retention• Lead Generation and Cold Calling• Social Media Assistance• Data Entry and Organization• Team Collaboration and Task Management

I have experience working with international companies such as Teleperformance, TaskUs, and Concentrix, where I handled email, chat, and phone support for financial, retail, and automotive accounts. My background includes resolving customer concerns, managing escalations, processing payments, offering sales solutions, and ensuring customer retention through excellent service.

In addition to my customer service background, I also have experience as a Virtual Assistant in the financial niche, where I assisted with lead generation, cold calling, and transferring qualified prospects to the appropriate department.

I also have a background in healthcare and clinical training through my Bachelor of Science in Nursing studies! I have finished my rotation and experience all wards! 

My strengths include strong communication skills, attention to detail, multitasking, and the ability to adapt quickly to new systems and processes. I am passionate about providing exceptional customer experiences while helping businesses grow. I am reliable, proactive, and always eager to learn new skills that will help my clients succeed. If you're looking for someone who is committed to delivering quality work and excellent customer service, I would love to be part of your team.

Let’s work together to grow your business!