I have at least 7 years of call center experience.
I was a customer service representative for a travel account for a year.
Following after that, I was promoted to Subject Matter Expert (SME) for the same account.
I had that role for 2 years before I was promoted to Team Lead for a banking account which is my current role in the company.
I am a loyal employee.
In fact, that 7 years and counting of work experience is with the same company.
I have a good understanding of the outsourcing industry.
I have a neutral accent and most of the time, people I spoke with on the phone gives me compliment that they couldn't tell I was located offshore.
One of the skills I developed when I was an SME was problem solving skill.
I don't stop until I find a solution to a problem.
As a second point of escalation, I was trained to pacify upset customers.
As a team lead, I have management skills and decision making skills.
I'm a fastlearner and I'm very keen to learning.
I can multi task and get things done fast and right.
I work with grace under pressure.
I'm very professional at work.
I'm not a shy person,
I always clarify when something is confusing to me.
I'm outspoken in terms of what's working and what's not.
I'm good with EXCEL, WORD and PPT.
Most of the time, I create Excel files that help me become more efficient with my tasks.
My boss always appreciate my work.
I'm pretty sure you will too.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.