Executive Assistant I Insurance Operation Specialist I Open to remote opportunit

As part of my role as a Quality Analyst, I also handled various administrative responsibilities, including responding to emails from operations teams and business partners, scheduling and coordinating meetings, and collaborating with stakeholders to ensure smooth workflow processes. In addition, I created workflow checklists and organized Microsoft SharePoint files and resources to improve team efficiency and document management.

I am a highly detail-oriented professional with strong quality control and monitoring skills. I oversee the work of 43 data representatives and consistently identify and resolve more than 27 processing errors each month, helping maintain accuracy, efficiency, and high operational standards.

I have extensive experience using Canva since my student years, where I frequently utilized it for creating presentations, graphic designs, and social media content. This experience helped me develop strong visual communication and creative design skills.

I worked as a Technical Support Representative for Vivint for over a year, providing prompt and professional assistance to customers. My responsibilities included troubleshooting technical issues step-by-step to achieve effective call resolution over the phone, while consistently maintaining a positive, empathetic, and customer-focused approach in every interaction.