Financial Technical Support

Experienced in financial management and accounting support services, with strong expertise in handling billing concerns, account reconciliation, bookkeeping, and tax-related processes. Skilled in managing and reviewing account balances to ensure accuracy and resolve discrepancies efficiently. Proficient in product categorization and tax handling, ensuring compliance with financial regulations and proper documentation of transactions. Experienced in assisting clients and businesses with navigating and utilizing QuickBooks Online for daily financial operations, including invoicing, expense tracking, reporting, and account management. Knowledgeable in maintaining organized bookkeeping records, monitoring financial data, and providing reliable financial support services to improve operational efficiency. Adept at communicating with clients to address financial inquiries, billing issues, and accounting concerns in a professional and timely manner.

Worked as a Customer Service Representative for 8 months in a fast-paced, high-pressure environment, handling complex and difficult customer concerns while consistently delivering excellent service. Skilled in managing escalations, resolving issues efficiently, and maintaining professionalism during challenging interactions. Focused on ensuring high-quality customer interactions by actively listening to customer concerns, providing accurate resolutions, and ensuring customer satisfaction on every call. Demonstrated strong communication, problem-solving, and multitasking abilities while meeting performance and quality standards. Recognized as a consistent Top Agent and awarded Top 2 Agent for the first quarter of 2026, achieving an outstanding BPS score of 109?ross the Whole Fiber account. Maintained a consistently strong VOC (Voice of Customer) performance and never failed to meet VOC score standards, reflecting dedication to customer satisfaction and service excellence. Proven ability to exceed performance metrics while maintaining exceptional customer experience and service quality.

Experienced in using CRM tools to support customer service operations for AT&T telecommunications accounts. Skilled in managing customer information, handling account inquiries, processing service requests, and resolving billing and technical concerns efficiently through CRM platforms.