Technical VA for SaaS and Operations Teams | CRM, Website, and Workflow Support

Technical Support Experienced in providing Tier 1 and Tier 2 technical support for U.S.-based clients. Skilled in troubleshooting software issues, resolving user account and system-related concerns, managing support tickets, documenting cases, and collaborating with internal teams to deliver timely and effective solutions while maintaining high customer satisfaction.

Coordinate and manage calendars, appointments, meetings, and service schedules across multiple priorities and time-sensitive tasks. Skilled in scheduling, rescheduling, sending reminders, tracking deadlines, and ensuring seamless coordination between clients and team members to maximize productivity and operational efficiency.

Provide administrative assistance by managing schedules, maintaining records, preparing reports, organizing documents, coordinating meetings, creating minutes of meeting (MOM), handling email correspondence, and supporting daily business operations. Experienced in using Google Workspace and Microsoft Office to improve efficiency, maintain accurate documentation, and support management with operational and reporting needs.

Over 6 years of experience providing customer support to U.S.-based clients across customer service, technical support, dispatch operations, and service coordination. Skilled in handling high-volume inquiries, resolving complex issues, managing escalations, and delivering professional support through phone, email, and chat while maintaining excellent customer satisfaction and service quality.

Experienced in Google Sheets, Docs, Drive, Calendar, Forms, and Meet for reporting, data management, scheduling, documentation, collaboration, and day-to-day administrative support in remote work environments.

Provide comprehensive administrative and operational support to business leaders by managing schedules, coordinating appointments, preparing reports, organizing documentation, maintaining records, and handling day-to-day administrative tasks. Experienced in meeting coordination, calendar management, customer communications, revenue reporting, and process documentation. Skilled at managing multiple priorities, maintaining confidentiality, and supporting business operations in fast-paced remote environments.

Experienced in tracking company revenue, preparing sales and performance reports, analyzing operational data, and monitoring profitability. Skilled in creating reports that help management make informed business decisions and identify growth opportunities.

Canva Proficient in Canva for creating social media graphics, presentations, certificates, flyers, banners, promotional materials, and branded content. Experienced in designing professional and visually appealing graphics while maintaining brand consistency and engagement.

Skilled in organizing, maintaining, and analyzing business data using Google Sheets and Microsoft Excel. Experienced in creating reports, tracking key performance metrics, ensuring data accuracy, and maintaining records to support operational efficiency and business growth.

Proficient in using ChatGPT, Gemini, Claude, Grammarly, and other AI-powered tools for content creation, research, documentation, reporting, administrative support, and workflow optimization. Experienced in utilizing AI to increase productivity, improve efficiency, and support business operations.