I am a Healthcare Specialist with extensive experience in durable medical equipment (DME) order intake, insurance verification, and patient intake coordination. I manage complete workflows from referral intake to delivery, including prior authorization, clinical documentation review, and HIPAA-compliant data management. My expertise covers mobility equipment orders such as wheelchairs, walkers, hospital beds, and bathroom equipment, as well as CPAP and diabetic resupply. I am highly skilled in insurance eligibility verification across Medicare, Medicaid, and commercial plans, CPT and diagnosis code validation, revenue cycle management for outpatient and DME services, and escalation handling with case resolution.
I am proficient in EMR systems including Kinnser and CareStitch, and adept at using Brightree, Athena Health, Parachute Health, Availity, Noridian, and CMS ordering data portals. My professional background includes coordinating patient intake and clinician scheduling with 100% accuracy, processing high-volume DME orders while ensuring payer compliance, securing prior authorizations, and validating prescriptions and chart notes to prevent delays. I have also supervised operations teams, improving agent efficiency, escalation handling, and overall service delivery.
Experience: 5 - 10 years
I am a Healthcare Specialist with expertise in insurance verification, DME processing, and client advocacy, specializing in end-to-end mobility equipment orders such as Wheelchair, Walkers, Hospital Beds and Mattresses, and Bathroom Equipment; CPAP and diabetic resupply, prior authorizations, and HIPAA-compliant documentation workflows. Proficient in Brightree, Athena Health, Parachute Health, Availity, Husky, Noridian, and multiple insurance portals, I streamline operations from intake to delivery with accuracy in CPT coding, eligibility verification, and clinical documentation. My background in Operations Supervision strengthens my skills in process optimization, escalation management, and performance improvement, while my polished client communication, ability to manage competing priorities, and seamless integration of expanded responsibilities position me as a reliable partner for organizations seeking both precision and empathy.
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